Delivery of parcels weighing 2kg and below will sent be via Royal Mail Tracked & signed for. This service covers the whole of the UK. You will have a choice of:
24hr tracked & signed for (when ordered before 12 noon) or 48hr traced & signed for (when ordered before 12 noon). Please note that the 24hr and 48hr counts down from time of posting, not time of ordering and handling time may vary according to packing requirements. You will be notified when parcel is dispatched.
Parcels weighing above 2kg and below 15kg will be sent via APC on their next day delivery service (when ordered before 12 noon) apart from some remote areas (see below). APC offer a quality service suitable for heavy loads and liquids which is important to ensure your gift arrives quickly, safely and in optimum condition .
** PLEASE NOTE: Due to the Covid 19 Pandemic Royal Mail have suspended their usual delivery guarantees & parcels may take longer than usual to arrive. To minimise any delays, and until circumstances change, we are only offering Royal Mail 24hr signed for service on all parcels under 2kg and APC couriered on parcels 2kg and over ( please see above for details) **
Remote areas -
If you live in a remote area and your postcode area appears below, for parcels above 2kg, use Parcel Force. Please be aware that delivery to remote areas may take longer and that Saturday deliveries will incur extra charges and will need to be arranged with us in advance..
BT-BT17, BT18, BT1-24, DO, JE, GY1-8, GY9, AB41, AB51-52, IV1-20 IV25, IV30-37, IV63, PH15-26, PA21-35, PA37-39, FK17-21, PH32, PH49-50, AB37-38, AB42-45, AB53-56, IV21-24, IV26-28, IV0, IV52-54, PA40, PH30-31, PH33-41, KW1-14, PA36, PA80, HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49,PA60-88, PH42-44, ZE1-3, PO30-PO41, IM
Any items which contain chilled foods must be sent using a 24 hour delivery option to ensure food safety. Our courier will require a signature on delivery and we cannot take responsibility for the condition of gift sets containing chilled products if the recipient is not available to accept the delivery at the scheduled delivery time.
Hampers with chilled packaging will only remain effective until delivery; the responsibility of the refrigeration thereon lies with the recipient.
CHILLED PRODUCTS CAN ONLY BE DELIVERED TUES - FRI
Local collection - This is free of any delivery charge & an option we offer for those customers who live nearby and would prefer to come and pick up their order. All local collections must be by prior arrangement only & take place during normal working hours. Please either e mail firstname.lastname@example.org or telephone on 01706 489074 to make an arrangement for collection of your order. We cannot guarantee your order will ready & that we will be available unless you have arranged a day & time with us in advance.
Collection Address: Shawclough House, Shawclough Road, Waterfoot, Rossendale, BB4 9JZ
- Parcels less than 2kg will be sent via 1st class signed for Royal Mail who are not currently guaranteeing delivery times, although their aim is to deliver in 1 to 2 days after receipt, so please be aware that the date you request is not guaranteed
- Parcels more than 2kg will be sent via our courier, APC who will deliver on a specific requested weekday (delivery of chilled goods Tue to Fri only - see below)
- Chilled goods can only be delivered Tuesday to Friday as we don't want to send them out on a Friday for health & safety reasons (as they will be stored in a sorting depot over the weekend).
- Please enter your preferred date at the checkout and watch out for any emails from us to confirm or in case there are any issues with that date